Returns, Refunds and Exchanges
Note: Most common issue "You shipped me one size too small." Please look at your invoice. If you have ordered an imported item from Europe with European sizes this can be confusing. We apologize. The Euro sizes run one size smaller then the USA sizes. So if you wanted a USA Medium, we ship a jersey with a European label Large to get you the USA Medium fit you want.
Please try on the jersey before you send it back.
Address:
ProCycleGear.com
Returns
5076 Charmian Drive
Santa Rosa, CA 95409,USA
We take care of our customers!
Exchanges are free and easy. Just send back the item with a copy of the packing slip. Mark on the packing slip if you want an exchange or refund. You can write on the packing slip if you want another item and we will send if it is in stock. We do charge for return shipping (about $8 in USA)
Refunds are easy also. Just send back the item with a copy of the packing slip. We do charge a small restock fee for refunds to your credit card. The restock fee for credit card refunds is fifteen percent.
Send back new condition items (original tags on, in original bags. not worn, not washed, as sent to you) within 30 day of purchase. Christmas Gifts purchased in November and December have a 60 day return.
Cancellations
We are very focused on correctly shipping your orders promptly. Orders quickly begin being processed through shipping as received. Because of this it is difficult to catch orders in the unusual occurrence that we are sent an order cancellation. We apologize for any inconvenience this may cause but our focus is providing fast customer deliveries.
Terms and Conditions
Method of payment. We accept Visa, Mastercard, Discover Card and American Express. We also accept Paypal.